Heart token with birthstone necklace

 ** WE SHIP WORLDWIDE **

 Packages are generally dispatched within 3-5 business days after receipt of payment and are shipped -this excludes personalized items. 

FREE WORDWIDE SHIPPING.

International:

 *We are not responsible for any duties, taxes or customs fees

Custom items take up to 15-20 business days to ship as these items are made-to-order. With this being said, our shipping time frame is only an estimation, this is not a guarantee due to the unpredictable intake of orders on any given day. Every custom item we create is manufactured through a structured production process that is expected to be completed within this time frame. Since each custom item is made exclusively for you, there can be unexpected delays due to our personalized production process. If your order is experiencing a slight delay, there is no need to worry - feel free to reach out to info@camillaboutiqueshop.com at any point for an update. 

In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed.

How to Track Your  Order

As your order approaches its final destination (your country), you will need to continue tracking its progress through your local postal service's website using the same Tracking Number.

**Please note that you are fully responsible for retrieving your package, and we highly recommend that you continue to track its progress via your local postal service after placing your order. In the event your package is unclaimed and eventually returned to us - any re-delivery requests will incur extra shipping charges that will be borne by you.

Terms & Conditions

By shopping with CamillaBoutiqueShop you are agreeing to the following terms and conditions;

Custom Fees

In the event that taxes and/or duties are incurred for your parcel, you will be held responsible to cover such fees before delivery can proceed. It is recommended that the customer check with the local post office for such fees prior to placing an order to avoid any confusion.

Stolen or Lost Mail

Camilla Boutique Shop will not be held responsible for any lost or stolen packages in transit. However - on a case by case basis, replacements may be provided. Rest assured that if there is reason to believe your order was lost in transit - we will be sure to offer you a suitable resolution. Therefore - do not hesitate to place your orders with us. We make sure to take care of you from start to end :)

During the ordering process, please ensure that your mailing address provided is wholly accurate. Camilla Boutique Shop will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be borne by the customer.

Shipping Delays

All deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.

Returns & Exchanges

What is your return & refund policy?

• Hi bestie! You can return the jewelry up to 14 calendar days after receiving your order. You can only return the item if the item is undamaged and unworn. The customer is responsible for the return costs.
• We stand behind the quality of our products, but sometimes mistakes happen. If within 14 days of receiving your order, an item is: defective, broken or tarnished we will replace the item(s) for you.(Our policy only applies to items that are defective, broken, or tarnished due to manufacturing defects. We cannot do anything about items that are damaged due to misuse, abuse, or normal wear and tear.)
• For hygienic reasons, we do not accept returns or exchange for earrings and body jewelry.
• Custom and personalized orders are final sale
• All discounted applied order are final sale.
• Please make sure to order correct sizes before ordering. To find your ring and bangle size visit our guide to help you. If the size not suitable,We do not accept returns refund.

Do you accept exchanges?

• We gladly accept exchanges within 14 days of delivery.
• Yes, if the item you received is unworn and undamaged with the original tag on it and no discount was applied, we will exchange it for a different product of equal or lesser value. This excludes all personalized items, as these items are final sale. 
• Once your exchange is received, it will be thoroughly inspected by our team. If your exchange is received with visible wear or damage, we will refuse the exchange.

All shipping and handling cost are covered by the customer. We do not cover the shipping cost back to us and back to you. If you are not satisfied with your order, please email us at info@camillaboutiqueshop.com, Our customer service team will respond within 48 hours.

Camillaboutique reserves the right to refuse exchanges or returns at any time. 

Duties & Taxes
International customers may have to pay duties on taxes based on their country. It's the buyers responsibility to pay these fees. Every country is different and the cost will differ based on your countries policies for international shipments. 

Return-to-sender
Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee.  

Lost Packages
Once your package is handed over to the courier we are not responsible for any shipping delays or packages that are lost or stole. 

Order Cancellations

All orders placed are final. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking Click Here!
If your order has already been processed we cannot modify your order. 

Order Modifications
If your order has not yet been processed, we can modify your order.  Please email us for order modifications by clicking 
If your order has already been processed we cannot modify your order. 

Return-to-sender
Please check all your details at checkout. We do not alter shipping addresses. If your package has been returned to us we are happy to resend it back to you, you will be responsible for the additional shipping fee. 

Where is my package?
After your order has been shipped you will receive a shipping confirmation email with your tracking number. Please note that we cannot provide you with any additional information than what your tracking shows.

All Camillaboutiqueshop items are covered under a 1-year warranty.

We will gladly repair and/or replace your jewellery due to manufacturing defects for up to one year after the purchase date.